Privacy and account controls
Data deletion instructions
This is an informational draft, not an approved legal notice. Contact details, data retention and binding terms require operator and legal review before commercial launch.
Remove access to Facebook and Instagram
In Zalmi, sign in to your workspace, open Integrations, select the connected Facebook Page and choose Disconnect. This stops Zalmi from processing new messages for that connection. To revoke access at Meta as well, remove Zalmi in your Facebook Business Integrations settings.
Disconnecting is not the same as deleting historical conversations or account records.
Request erasure of stored data
Sign in to your Zalmi workspace and contact your workspace administrator or Zalmi support using the authenticated support channel. Specify your workspace, connected Facebook Page or Instagram account, and whether you want conversation records, account data, or both erased. Please do not include passwords, access tokens, or private messages in your request.
We must verify that you are authorized to request deletion before removing shared business data. Data that must be retained for legal or security purposes may be handled separately, where applicable. We do not promise an unverified completion deadline.
Meta platform deletion requests
If you remove Zalmi through Facebook or Instagram settings, Meta can send a signed deletion request to our service. Zalmi records a tracking code for the request. The confirmation status link provided by Meta's flow can be used to check whether the request is pending or completed. A pending request does not mean data has already been deleted.